Envisioning A Culture For Quality™

An interactive team activity that links culture to product and service quality.

Your customers are telling you. Your bottom line is telling you. And your Organisational Culture Inventory® (OCI) results just confirmed it. Your company’s service is substandard—and your culture is part of the problem. But how do you begin to fix it? What can you do to start redirecting your culture to one that supports—not stifles—quality service?

Use Envisioning a Culture for Quality to:

• Introduce organisational culture to individual contributors in preparation for a change programme
• Familiarise participants with culture and its critical impact on outcomes such as product and service quality
• Teach the behaviours needed to move service levels from “substandard” to “superior”
• Enhance problem-solving and decision-making effectiveness by teaching your people task (rational) and people (interpersonal) skills involved in successful teamwork

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Organisational Culture Inventory (OCI)